At Alsalam Agency, we respect your privacy and are committed to protecting the personal information you provide when using our website, services, and communications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
Full Name
Email address
Phone number
Business name
Mailing address
Billing information
Any information you voluntarily submit through our forms, consultations, or customer support.
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referring website
Cookies and tracking data
Communication Information
If you communicate with us through SMS, email, phone calls, web forms, or chat, we may retain records of those communications.
2. How We Use Your Information
We use your information to:
Provide requested services
Schedule consultations
Respond to inquiries
Deliver customer support
Send appointment reminders
Provide service updates
Process invoices and payments
Improve our website and services
Analyze website performance
Prevent fraud and maintain security
Comply with legal obligations
We only collect information reasonably necessary to operate our business.
3. SMS & Communications
By submitting your phone number through our website, forms, or other communication channels, you expressly consent to receive SMS messages from Alsalam Agency related to:
Appointment reminders
Customer support
Service notifications
Account updates
Marketing communications (only if you have opted in)
Message frequency may vary.
Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying:
STOP
You may receive one final confirmation message after opting out.
For assistance, reply:
HELP
or contact us using the information listed below.
Your consent to receive SMS messages is not a condition of purchasing any products or services.
4. Data Sharing Policy
We respect your privacy and do not sell your personal information.
We may share information only with trusted service providers who assist us in operating our business, including:
CRM providers
Payment processors
Email service providers
SMS delivery providers
Analytics providers
Website hosting providers
These providers may access information only as necessary to perform services on our behalf and are contractually obligated to protect your information.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to deliver SMS communications.
We may also disclose information when required by law or to protect our legal rights.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyze website traffic
Measure advertising performance
Enhance user experience
You may disable cookies through your browser settings; however, doing so may affect certain website features.
6. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Third-Party Services
We utilize trusted third-party platforms to deliver our services.
These may include:
GoHighLevel (CRM, marketing automation, forms, appointment scheduling, and communications)
Payment processors
Email delivery services
SMS service providers
Website analytics platforms
Cloud hosting providers
These providers process information only as necessary to provide services on our behalf and in accordance with applicable privacy and security requirements.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide requested services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our agreements
When information is no longer needed, we securely delete or anonymize it where reasonably practicable.
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent
Object to certain processing activities
Request a copy of your personal data
Opt out of marketing communications
To exercise your rights, contact us using the information below.
10. Children's Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take appropriate steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will become effective immediately upon posting the updated version on our website. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
12. Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact us:
Alsalam Agency
Website: https://alsalamagency.com
Email: [email protected]
Phone: +1 (585)-549-2859
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.